Checkout Competence

Seminar Format

Online Seminar (Teams)

What It's About

The ABCs of Competence for Your Cashier Staff: Proactive Customer Focus, Attention to Inventory Security, and Corporate Identity.

Objectives

Enhance customer service; Reduce out-of-stock situations; Prevent inventory discrepancies

Content

Customer interaction at the checkout. Participants will be sensitized to the importance of correct cash handling for accurate inventory.

Target audience

Enhance customer service; Reduce out-of-stock situations; Prevent inventory discrepancies

Other

2 training units of 4 hours each. Online

Instructor

The lecturers Susanne Ehring and Jörg Zimmermann (member of FuW.e.V.) have been working for several years for various companies as online trainers in the areas of exam preparation, vocational school support lessons (Sales/Retail Management), AEVO exam preparation, Certified Trade Specialist (IHK), and Sommelier (IHK).

Duration

Times: 08:00 AM - 12:00 PM and 01:00 PM - 05:00 PM respectively

Included services

Handout as a PDF file

Event Location

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